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| COURSE
CATALOG - Customer Service |
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PROVIDING EXCELLENT
CUSTOMER SERVICE: When Virgin Megastores needed assistance
in enhancing the "customer experience", they joint
venture to design and produce an interactive lesson plan to
energize its front line associates. Highlight the elements of
A Positive Shopping Experience in a customer application developed
just for your company. |
| Length:
45 min |
Register |
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VERIFONE TRAINING:
Verifone, a service provided by The Return Exchange, provides
tracking of customer returns and exchange activity through the
use of the high-tech secure devices that are found in retail
stores. The Verifone program is designed to assist retail associates
with a company's return policy and reduce the number of customer
disagreements. The Return Exchange is aligned with and in compliance
with the Fair Credit Reporting Act. |
| Length:
25 min |
Register |
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| SYSTEM
REQUIREMENTS |
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must have the following in order to use this system: |
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A PC running at least
Microsoft Windows 2000 |
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Microsoft Internet
Explorer 5.0 or better |
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Microsoft Windows
Media Player 7.1 or better |
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