If you need help or have a question regarding system
operation, please send an email to help@learnitcampus.com.
Please enter a detailed explanation of what is wrong and
we will get back to you as soon as possible. Please indicate
whether you would like an email response or a phone response
and include your phone number if necessary.
Customer Support is available Monday through Friday between
8am and 5pm EST. If you would like a response via telephone
you will be scheduled for a call within 24 hours of your
request and contacted during normal business hours.
Your current system settings are displayed below. This
is useful diagnostic information to Customer Support. Please
include the system settings shown below in your email. Simply
click the "Copy System Settings to Clipboard"
button below to copy the information to the clipboard, and
then paste it into your mail.
FREQUENTLY ASKED QUESTIONS
Q:
How do I get started?
A: If your company has required
you to complete training on , you should
have been provided with a Student ID and password or you have
been provided with a registration Tag.
If you have a Student ID and
password, simply click on Start or Continue a Course from the
Main menu. You are already registered for the training. Do not
go to Student Registration.
If you only have a Registration
Tag, you must go to Student Registration from the Main Menu.
Fill out the registration form in Step One. In step two you
will be asked for authorization. Your Registration Tag is your
authorization. Enter it exactly the way it reads. You may then
proceed to Step Three and make your course selections)
Q: My disk was damaged in
the mail - What should I do?
A:Please email us at help@learnitcampus.com
and we will forward you a replacement CD right away.
Q: I am running Windows XP
Professional and Windows Media Player Version 8 with an nVidia
display adapter; The video does not play.
A: This is due to a bug in the
nVidia display driver when run in XP. nVidia has been contacted
through Dell Computers and is working on a solution. These systems
will work fine in Windows 2000 Pro with the same hardware and
display adapter driver. The problem shows up when trying to
show any video with Media Player on a web page.
