WZ INTERPRETATION OF BEHAVIOR: Developed by Wicklander-Zulawski and Associates, this course focuses on the analysis and interpretation of the various behaviors we all encounter during conversation or interaction with other people. In particular, the program focuses on those behaviors that may indicate deception. This course is ideal for all levels of management to enhance inter-personal communication skills and develop the ability to recognize and further explore areas of deception when interacting with an employee, a co-worker or a customer.

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WZ INTERVIEW & INTERROGATION TECHNIQUES REVIEW:    This program has been designed as a follow-up tool to the Wicklander-Zulawski Interview and Interrogation Techniques seminar.   This program will model the accusatory interview process, breaking it down into its fundamental components and skills sets.

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LOSS PREVENTION INVESTIGATIONS: This course is designed to educate loss prevention personnel on critical loss prevention functions and initiatives. The course will also train and demonstrate various techniques for optimum job performance.

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PRE-EMPLOYMENT INTERVIEWING: This course, offered by Wicklander-Zulawski & Associates, is designed to assist in conducting a pre-employment interview to better appreciate the synergy between a perspective employee and the organization.

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TELEPHONE INTERVIEWING: This course, offered by Wicklander-Zulawski & Associates, is designed to educate personnel on investigative techniques utilized when gathering information over the telephone.

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SEXUAL HARASSMENT INTERVIEWING: This course is designed to assist in formulating the proper approach when gathering information for dealing with a sexual harassment claim.

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